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The shipgoods team on the factory floor in Hong Kong
THE TEAM ON THE FLOOR · HONG KONG ⇄ AMSTERDAM
95%DISPATCHED < 24HWEEKLYPERFORMANCE CALLS24HTRACKING UPLOADED24/7SUPPORT ON WHATSAPP & SLACK€0BRANDED PACKAGING 15+/DAY−2 DAYSVIA EXPRESS LINES
95%DISPATCHED < 24HWEEKLYPERFORMANCE CALLS24HTRACKING UPLOADED24/7SUPPORT ON WHATSAPP & SLACK€0BRANDED PACKAGING 15+/DAY−2 DAYSVIA EXPRESS LINES

Your store sells.
We ship goods
that's the deal.

Book a 15-minute callSee how it works

Everything between the factory floor in Hong Kong and your customer's doorstep: sourcing, quality checks, packing and shipping. Every promise in a written SLA.

HOW IT WORKS

Live in a day, without touching the chain yourself.

0115 MIN

Book a 15-minute call

Bring your catalog. We tell you exactly what we can do, pricing included.

02SHOPIFY

Connect your store

One-step Shopify integration, set up during your private onboarding.

03HONG KONG

We take over the chain

Sourcing, QC and packing by our own team on the floor in Hong Kong.

04MORE MARGIN

You make more profit

Lower cost of goods, fewer defects, faster delivery. Same orders, more margin on every one.

WHY SHIPGOODS

More than a supplier. A partner on the floor.

Everything below is standard for every store we onboard, not an upsell.

01 / 06 · SUPPORT
24/7

24/7 realtime support

Real people on WhatsApp and Slack, any hour, and emergencies skip the queue through the escalation line.

WHATSAPPSLACKESCALATION LINE
HONG KONG, CN
--:--:--
AMSTERDAM, NL
--:--:--
SUPPORT ONLINE 24/7
02 / 06 · YOUR MANAGER
1-on-1

One manager. Weekly wins.

A dedicated supply-chain manager tunes your chain and reports what improved: costs, defects, delivery times.

DEDICATED MANAGERWEEKLY REPORT
WEEKLY UPDATESWK 30
SHIPPING COST / UNIT−4.0%
DEFECT RATE−0.8%
DELIVERY TIME−1.5 DAYS
FROM YOUR SUPPLY-CHAIN MANAGER
03 / 06 · QUALITY
100%

Checked before it ships.

Proactive checks on your orders, before dispatch, not after complaints.

BEFORE DISPATCHEVERY ORDER
QC REPORT · BATCH #24/4 PASS
STITCHING & SEAMSPASS
COLOR MATCHPASS
SIZE LABELSPASS
PACKAGINGPASS
HELD TO THE SAME BAR AS BATCH #1
04 / 06 · PACKAGING
€0

Your brand on every package

From 15 orders a day we design, print and stock your custom packaging, thank-you cards included. At no cost.

FROM 15 ORDERS/DAYTHANK-YOU CARDS
YOUR BRANDYOUR BRANDYOUR BRAND
YOUR BRANDYOUR BRANDYOUR BRAND
YOUR LOGO
PRINTED ON EVERY PARCEL
+ THANK-YOU CARD IN EVERY PARCEL€0
05 / 06 · SPEED
−2 days

Express from day one.

High-volume products move to express lines most agents keep for their biggest accounts. We don't.

PREMIUM SHIPPINGEXPRESS LINES
STANDARD LINE8–16 DAYS
EXPRESS LINE6–14 DAYS
UNLOCKED FOR HIGH-VOLUME PRODUCTS · FROM DAY ONE
06 / 06 · WINNERS
1000s

We share the winners.

A bestseller sheet for your niche at onboarding + weekly winners. We are in the game ourselves and we share what works.

NICHE SHEETPRICE ALERTS
BESTSELLER SHEETYOUR NICHE
#1↑ PROVEN
#2↑ PROVEN
#3↑ PROVEN
REVEALED AT ONBOARDING · FREE
GUARANTEES

Promises are cheap. Ours are signed.

Every store we onboard gets a written SLA. The numbers below are commitments, not marketing. When we miss them, the cost is ours, not yours.

95%
DISPATCHED < 24H

of paid orders leave the warehouse within a day. Same-day processing before cut-off.

WEEKLY
PERFORMANCE CALLS

A standing call every week: your costs, defect rates and delivery times, and what we're changing next.

24h
TRACKING UPLOADED

Tracking numbers within 24 hours of dispatch, active in 48–72. Your payment providers stay happy.

12h
STOCK ISSUES FLAGGED

If an item runs out, you hear it from us within 12 hours. With a plan, not an apology.

Lost or damaged in transit? We reship at our cost. It's written into the same SLA.
THE DIFFERENCE

Your supplier answers eventually. We answer always.

YOUR TYPICAL SUPPLIER
THE STATUS QUO
RESPONSE TIME
When their workday starts, yours is half over
COMMITMENTS
Verbal promises that reset every month
TRACKING
After 3–5 days, if you chase it
INSIGHT
Radio silence until something breaks
QUALITY
Your customers are the quality check
PACKAGING
A paid extra, arranged slowly
STOCK ISSUES
Three days later: “No stock, sorry”
shipgoods.
WRITTEN INTO YOUR SLA
RESPONSE TIME
24/7 on WhatsApp & Slack, with an emergency escalation line
COMMITMENTS
A signed SLA: 95% dispatched <24h, 99% <48h
TRACKING
Uploaded within 24 hours of dispatch
INSIGHT
A dedicated manager with weekly updates
QUALITY
Proactive checks before dispatch, batch after batch
PACKAGING
Free branded packaging from 15 orders/day
STOCK ISSUES
Flagged within 12 hours, with a plan
OUR BELIEF

Your supplier isn't a line item. It's your most important partner.

Your reviews, refunds and repeat orders are decided on the factory floor. So we built shipgoods around two things: personal contact with the people who run your chain, and one shared goal. Your growth.

01 · PERSONAL CONTACT

You know us by name.

Direct lines to the team in Hong Kong and Amsterdam. Private onboarding, weekly check-ins. Never a portal, never a ticket queue.

02 · BUILT FOR GROWTH

Your margin is our job.

Every week we negotiate, test and report: lower unit costs, fewer defects, faster delivery. We only grow when you do.

03 · A REAL PARTNER

We scale with you.

Express lines, branded packaging, bestseller intel and Chinese New Year planning. All unlocked as your store grows, not sold as extras.

WHO WE ARE

Two cities. One supply chain.

shipgoods is run from Hong Kong and Amsterdam. We're on the factory floor, at the dinner table with our suppliers, negotiating every price like it's our own store, because your margin is our business.

No anonymous portals, no rep who "will check with the factory". When you message us, you're talking to the people who actually walk the floor.

We ship for our own stores through this exact chain. Every promise on this page is one we needed ourselves first.

Offices in Hong Kong & Amsterdam: awake when you are, and when China is
Direct factory relationships: no extra layers taking margin
Weekly check-ins: your supplier as a partner, not a black box
FAQ

The questions every store owner asks first.

Something else on your mind? Bring it to the call. 15 minutes, no commitment.

Book your call →
Is there a minimum order volume?
+

No. You can start from your first order. Perks scale with volume: the express line and free branded packaging unlock from 15 orders a day. But the SLA, 24/7 support and supply-chain manager are there from day one.

How fast do orders actually ship?
+

Orders placed before the daily cut-off are processed the same day. 95% of paid orders are dispatched within 24 hours and 99% within 48. That's in our written SLA, not just on this page.

How long until my customer has it?
+

Standard lines deliver in 8–16 days, express lines in 6–14, and high-volume products move to express from day one. We ship with YunExpress and YanWen out of China, handed over to your local postal network for last-mile delivery.

What if a parcel is lost or damaged?
+

We reship it at our cost. That's written into the SLA: no discussions, no claim forms, no waiting.

I already have an agent. What does switching look like?
+

You book the call, connect your store, and we take over every new order while your current agent finishes what's in flight. No gap, no downtime. Fully switched within a week.

Is there a contract?
+

No lock-in. You pay per order and can leave whenever you want. The only thing that's signed is our SLA, and that binds us, not you.

How does pricing work?
+

Product cost plus one all-in fulfilment fee per order. No subscriptions, no setup fees. You pay the bill as you go, and as your volume grows a credit line is available by arrangement. Every catalog is different, so we quote precisely on your onboarding call.

Can you fulfil any product?
+

Most catalogs, yes. Some categories, like batteries, liquids or oversized items, need special lines or extra checks. Bring your catalog to the call and we'll tell you on the spot what we can do, pricing included.

Do you only integrate with Shopify?
+

Right now, yes. A one-step Shopify integration, set up during your private onboarding. Running on another platform? Mention it on the call and we'll tell you honestly whether we're a fit yet.

What about VAT and customs (IOSS)?
+

Every parcel leaves with complete customs documentation and declared values. How VAT and IOSS apply depends on your store's setup. We walk through it together during onboarding, so there are no surprises at the border.

What happens around Chinese New Year?
+

We plan ahead: your bestsellers are stocked before the factories close, so your store keeps shipping while others post “delays expected”.

15 MINUTES, NO COMMITMENT

Let's ship goods.

Bring your catalog to a 15-minute onboarding call. We'll tell you exactly what we can do for your store, pricing included.

Now onboarding our founding cohort. The first 10 stores get a direct line to both founders and onboarding done personally by us.

Book your onboarding callWhatsApp us

IT'S TIME YOU LEVEL UP YOUR SUPPLY CHAIN